We’re looking for a positive, reliable, and hands-on supervisor to lead our street fleet of Downtown Juneau Welcome Guards — the team responsible for keeping our economic engine flowing and our crosswalks safe and welcoming for pedestrians and drivers alike.
In addition to emphasizing safety and teamwork, the ideal candidate will take pride in representing Juneau and understands the power of a warm welcome. Responsibilities will include ensuring smooth daily operations, supporting and coaching the team, and embodying the spirit of community and hospitality at every crosswalk.
Main duties include team supervision, crosswalk assignments, staffing logistics, and incident management. Successful candidates will set preferred days to work when ships are in port (Monday-Sunday), preferred hours to work per week (20-40), and preferred times to work (AM or PM) for the duration of the season from the options available at the time of hire. Additionally, paid training and all gear will be provided along with the flexibility to plan ahead for time off if needed.
Required Skills and Attributes
Deliver “legendary” service to visitors by modeling a team culture of friendliness, approachability, and helpfulness that reflects Juneau’s community pride.
Must have strong interpersonal communication, time management, and conflict-resolution abilities, as well as sound judgment and persistent situational awareness under dynamic conditions.
Demonstrated punctuality with ability to balance multiple operational priorities including floaters/breaks.
Able to incorporate employee scheduling preferences into weekly plan and daily crosswalk assignments.
Strong leadership skills to include being an exemplar employee and coaching others to peak performance.
Ensure equipment is in good working order and maintain daily inventory to include check in/check out.
Familiarity with Juneau’s downtown geography and tourism flow highly preferred.
Physical and Environmental Requirements
Ability to stand and walk for extended periods (up to 6 hours).
Lift and carry up to 35 lbs. of equipment.
Work outdoors in all weather conditions, including rain, wind, and cold.
Maintain full visual and auditory awareness of traffic and pedestrian activity.
Perform supervisory duties in noisy, crowded, or high-stress environments while maintaining professionalism.
Essential Function Designation
Because this role involves direct supervision of safety-critical operations in a dynamic outdoor environment, all listed physical and cognitive functions are deemed essential. Reasonable accommodations cannot be provided where such accommodations would compromise operational safety, supervision effectiveness, or the ability to respond rapidly in emergencies. Pursuant to ADA Title I (42 U.S.C. § 12111(8)), the ability to perform active field supervision, maintain continuous environmental awareness, and exercise physical mobility are bona fide occupational qualifications (BFOQs) for this position.
Qualifications
High school diploma or equivalent required; some college hours preferred.
2+ years supervisory or logistics experience in tour operations, safety, transportation, or hospitality settings.
Must pass background check, pre-employment drug screening, and reference verification.