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Service Technician (Juneau)

Kelley Create

compensation: $22-$27/hour
employment type: full-time
job title: Service Technician
The primary purpose of the Service Technician is to repair and maintain office equipment for our customers. This is achieved by focusing on three key objectives – customer service, exceptional knowledge of various brands of office equipment, and a high level of professionalism. It is the responsibility of the Service Technician to ensure an exceptional experience is provided with minimal downtime for the customer.

JOB DUTIES AND RESPONSIBILITIES:

-Perform thorough repairs on equipment with a focus on reducing repeat service calls, minimizing downtime for end-users, and executing service at the lowest possible cost
-Meet or exceed service level targets for service ticket acknowledgment and issue resolution
-Maintain effective client relationships and communication to foster a positive service attitude and to provide the highest quality service to all assigned areas
-Accurately and promptly track and update service calls in MWA, ensuring information is clear, thorough, accurate, and professional
-Act as a technical and training resource for other Kelley Create Service team members on triage efforts, device technology, and some networking issues
-Create and execute a proactive Preventative Maintenance (PM) schedule; conduct PM on devices as required by repeat issues or problematic devices
-Organize daily duties, prioritize critical issues and effectively manage time to successfully address tasks in a time-sensitive manner
-Maintain an organized, adequate parts inventory for the equipment fleet in assigned area(s); work with the Parts -Manager to ensure appropriate stock to quickly address repairs without accumulating excess or obsolete part inventory
-Understand and adhere to established processes for part ordering, returns, inventory reporting
-Provide end-user training on devices or functionality as required
-Remain flexible in role and willing to provide support to other Kelley Create Service Team members

REQUIREMENTS:

-Experience preferred in MPS/MFD service
-Must be able to lift 45 lbs
-Copier Certification/training preferred
-Personal Vehicle
-Valid Driver's License
-Proof of Car Insurance
-Ability to pass a background check

Competitive Benefits Package Include:

-Medical Insurance
-Dental/Vision Insurance
-Life Insurance
-Flexible Spending
-Supplemental Insurance
-401K with company match
-Profit Sharing upon goal attainment
-Paid Vacation
-Paid Holidays
-Ongoing training opportunities
  • Principals only. Recruiters, please don't contact this job poster.

post id: 7712837091

posted:

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